{"id":9146,"date":"2026-10-02T07:09:34","date_gmt":"2026-10-02T05:09:34","guid":{"rendered":"https:\/\/www.waldhotelheppe.de\/?page_id=9146"},"modified":"2026-10-27T08:02:45","modified_gmt":"2026-10-27T07:02:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.waldhotelheppe.de\/en\/faq\/","title":{"rendered":"H\u00e4ufige Fragen"},"content":{"rendered":"
\n\t\t\t\t
\n
\n
\n \t\t\t

Service & Information<\/p>\n\t\t\t\t\t

Frequently asked questions about the Waldhotel Heppe<\/h1>\n\t\t\t\t\t

Here you will find the answers to the questions we are most frequently asked \u2013 from arrival and breakfast to holidays with a dog.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n
\n \t\t\t

Arrival & Stay<\/h2>\n\t\t
\n
\n \t\t\t

From what time can I check in?<\/h3>\n\t\t\t\t\t

Check-in is possible from 3:00 PM. For an additional fee, you can arrive as early as 10:00 AM with our early check-in \u2013 and from then on also use the swimming pool, and from March 2027 additionally our new spa.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

By what time do I have to check out?<\/h3>\n\t\t\t\t\t

Check-out is until 11:00 AM. Use of the swimming pool (and from March 2027, the spa) ends at check-out. If you would like to enjoy the rest of the day, you can book a late check-out until 6:00 PM for an additional fee \u2013 this includes access to the swimming pool and, from March 2027, the spa until your departure.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

When is the reception desk staffed?<\/h3>\n\t\t\t\t\t

Our reception is staffed daily from 8:00 AM to 8:00 PM. If you plan to arrive later, please let us know in advance.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Do you host weddings or loud parties?<\/h3>\n\t\t\t\t\t

No. We have deliberately chosen not to host weddings and evening celebrations so that our hotel guests can enjoy peaceful nights and genuine relaxation. We only host family celebrations during the day and on a small scale.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

How do I get to the Waldhotel Heppe?<\/h3>\n\t\t\t\t\t

By car via the A3 Frankfurt\u2013W\u00fcrzburg motorway, exit 64 Rohrbrunn \u2013 from there it's about a ten-minute drive. Frankfurt and W\u00fcrzburg are each about an hour away. By train, travel to Aschaffenburg, from where bus line 40 runs to Dammbach every hour on the hour. Within a 100 km radius, we also offer a pick-up and drop-off service for a fee. Directions<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Are there parking spaces?<\/h3>\n\t\t\t\t\t

Yes, over 200 free parking spaces are available directly at the building \u2013 even for up to five buses. Reservations are not required.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Can I charge my electric car?<\/h3>\n\t\t\t\t\t

Yes, there are three free charging stations, each with 22 kW and green electricity \u2013 no registration required and also for guests who are not staying with us. You can also charge e-bikes.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Is there Wi-Fi?<\/h3>\n\t\t\t\t\t

Yes, free fiber optic Wi-Fi with speeds up to 400 Mbps is available throughout the house.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Is the hotel open in winter 2026\/27?<\/h3>\n\t\t\t\t\t

Due to our extension and kitchen renovation, the house will be closed from November 9, 2026 until approximately February 2027. Our new treetop spa awaits you from March 2027. More about the renovation<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t

Rooms & Amenities<\/h2>\n\t\t
\n
\n \t\t\t

What types of rooms are available?<\/h3>\n\t\t\t\t\t

Single rooms, comfort and superior rooms, junior suite, family suite, and two tiny houses. From 2027, accessible rooms, tower suites, and the Sky Suite on the fifth floor will be added. All rooms have a balcony. View all rooms<\/a> \u00b7 Tiny Houses<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Are there allergy-friendly rooms?<\/h3>\n\t\t\t\t\t

Yes. In every room category, at least one room is suitable for allergy sufferers. Just let us know when you book.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Do I need to bring a bathrobe?<\/h3>\n\t\t\t\t\t

No. A bathrobe is provided free of charge, also in sizes L to XXL. Please bring your own pool shoes.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t

Food & Drink<\/h2>\n\t\t
\n
\n \t\t\t

Is breakfast available \u2013 even without an overnight stay?<\/h3>\n\t\t\t\t\t

Yes, the extensive breakfast buffet is available daily from 8:00 to 10:30 am. Even without an overnight stay, you are welcome upon prior registration, for \u20ac19.90 per person. To the restaurant<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

When does the restaurant open?<\/h3>\n\t\t\t\t\t

For day visitors, the restaurant is open Wednesday to Friday from 2 pm to 9 pm, and Saturday, Sunday, and public holidays from 11:30 am to 9 pm. It is closed on Mondays and Tuesdays. Hot meals are served on weekends at lunchtime from 11:30 am to 2 pm and Wednesday to Sunday evenings from 6 pm to 8 pm. From 2 pm onwards, we serve coffee, cakes, and light meals. All times at a glance<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Can hotel guests eat on the restaurant's closing days?<\/h3>\n\t\t\t\t\t

Yes. The clearing and our guest lounge are open daily from 2 pm for hotel guests \u2013 including Mondays and Tuesdays. On Mondays, we offer \u00e0 la carte dinner, and on Tuesdays, a hot and cold buffet. With our half-board option, you'll enjoy a soup, a salad from the salad bar, one of three main courses, and a dessert \u2013 either sweet or from our cheese selection \u2013 in the evening. Of course, as a hotel guest, you can also order \u00e0 la carte. You can add half-board when booking your stay or on-site; we'll be happy to provide you with the current price.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

How can I reserve a table?<\/h3>\n\t\t\t\t\t

Simply online via our reservation system on the Restaurant page<\/a> or by phone at 06092 941-0. We prefer to discuss larger groups and celebrations in person.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Can I take cakes with me?<\/h3>\n\t\t\t\t\t

Yes \u2013 from 2 pm onwards we have our homemade cakes made according to Grandma's recipe, also available as a slice or whole cake to take away.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t

Swimming pool & wellness<\/h2>\n\t\t
\n
\n \t\t\t

Is there a pool?<\/h3>\n\t\t\t\t\t

Yes. Our swimming pool is 13 \u00d7 8 metres, the water is always at least 30 \u00b0C, and it is open daily from 7 am to 10 pm. It's free for hotel guests. More about the swimming pool<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Is there a sauna?<\/h3>\n\t\t\t\t\t

Our previous sauna and infrared cabin are making way for something bigger: from March 2027, a spa awaits you at the very top of the new extension, with a Finnish panoramic sauna, herbal sauna, Soledom, steam room, eight infrared loungers and relaxation rooms \u2013 with a view over the treetops. To the new spa<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Can I book massages?<\/h3>\n\t\t\t\t\t

Yes, we offer massages upon request. It's best to ask us about it when booking or upon arrival. More about wellness & massages<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t

Family & Dog<\/h2>\n\t\t
\n
\n \t\t\t

Is the hotel suitable for families?<\/h3>\n\t\t\t\t\t

Very much so: children up to 10 stay free in their parents' room, in July and August even up to 14 (with two full-paying adults). Children aged 10 to 14 cost \u20ac33 per night. There are family suites with a separate children's room, free cots and high chairs, a playground at the hotel, the swimming pool \u2013 and from 2027 our \u201cZauberwald\u201d playroom. More about family holidays<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Do children get a discount?<\/h3>\n\t\t\t\t\t

Children up to 6 years old eat free: they can choose between a dumpling with gravy, spaetzle with gravy, or a portion of fries. All other children's dishes are available for a fee, but a 0.2-liter drink is included.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Are dogs allowed?<\/h3>\n\t\t\t\t\t

Yes, your dog is very welcome by prior arrangement \u2013 at breakfast, in the restaurant, and on the terrace. We charge a one-time fee of \u20ac20 for stays of up to three nights and \u20ac40 for stays of four nights or more. Our Tiny House "Morgentau" is also dog-friendly, and the Spessart forest begins right outside the door. More about holidays with a dog<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t

Book & Pay<\/h2>\n\t\t
\n
\n \t\t\t

Where can I book at the best price?<\/h3>\n\t\t\t\t\t

Book directly with us \u2013 on our website or by phone. Thanks to our best price guarantee, you'll never pay more here than on booking portals. Find current special offers at [website address]. Offers<\/a>.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Which payment methods are accepted?<\/h3>\n\t\t\t\t\t

We accept cash, EC card, Visa, Mastercard, American Express, Apple Pay and PayPal.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

What are the cancellation policies \u2013 and are there any vouchers available?<\/h3>\n\t\t\t\t\t

You can find all the details in our Cancellation conditions<\/a>. And for those who want to make someone happy, our gift vouchers can be found in the Voucher shop<\/a>.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t

Was your question not included?<\/h2>\n\t\t\t\t\t

Call us on 06092 941-0 or write to us \u2013 we will be happy to help you.<\/p>\n\t\t

\n \t\t\t\n\tBook now\n<\/a>\n\t\t\t\t\t\n\tGet in touch\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Service & Infos H\u00e4ufige Fragen zum Waldhotel Heppe Hier finden Sie die Antworten auf die Fragen, die uns am h\u00e4ufigsten gestellt werden \u2013 von der Anreise \u00fcber das Fr\u00fchst\u00fcck bis zum Urlaub mit Hund. Anreise & Aufenthalt Ab wann kann ich einchecken? Der Check-in ist ab 15:00 Uhr m\u00f6glich. Gegen Aufpreis k\u00f6nnen Sie mit unserem […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9146","page","type-page","status-publish","hentry"],"yoast_head":"\nH\u00e4ufige Fragen (FAQ) | Waldhotel Heppe im Spessart<\/title>\n<meta name=\"description\" content=\"Check-in, Hunde, Kinderpreise, Halbpension, Schwimmbad und Umbau: die wichtigsten Antworten rund um Ihren Aufenthalt im Waldhotel Heppe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.waldhotelheppe.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u00e4ufige Fragen\" \/>\n<meta property=\"og:description\" content=\"Check-in, Hunde, Kinderpreise, Halbpension, Schwimmbad und Umbau: die wichtigsten Antworten rund um Ihren Aufenthalt im Waldhotel Heppe.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.waldhotelheppe.de\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Wald Hotel Heppe - Nachhaltig im Spessart mit Schwimmbad\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/HotelSpessart\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-27T07:02:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.waldhotelheppe.de\/wp-content\/uploads\/2023\/07\/Waldhotel-Heppe-logo-web-230724.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"387\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"H\u00e4ufige Fragen (FAQ) | Waldhotel Heppe im Spessart","description":"Check-in, Hunde, Kinderpreise, Halbpension, Schwimmbad und Umbau: die wichtigsten Antworten rund um Ihren Aufenthalt im Waldhotel Heppe.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.waldhotelheppe.de\/en\/faq\/","og_locale":"en_GB","og_type":"article","og_title":"H\u00e4ufige Fragen","og_description":"Check-in, Hunde, Kinderpreise, Halbpension, Schwimmbad und Umbau: die wichtigsten Antworten rund um Ihren Aufenthalt im Waldhotel Heppe.","og_url":"https:\/\/www.waldhotelheppe.de\/en\/faq\/","og_site_name":"Wald Hotel Heppe - Nachhaltig im Spessart mit Schwimmbad","article_publisher":"https:\/\/facebook.com\/HotelSpessart","article_modified_time":"2026-10-27T07:02:45+00:00","og_image":[{"width":387,"height":240,"url":"https:\/\/www.waldhotelheppe.de\/wp-content\/uploads\/2023\/07\/Waldhotel-Heppe-logo-web-230724.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.waldhotelheppe.de\/faq\/","url":"https:\/\/www.waldhotelheppe.de\/faq\/","name":"H\u00e4ufige Fragen (FAQ) | Waldhotel Heppe im Spessart","isPartOf":{"@id":"https:\/\/www.waldhotelheppe.de\/#website"},"datePublished":"2026-10-02T05:09:34+00:00","dateModified":"2026-10-27T07:02:45+00:00","description":"Check-in, Hunde, Kinderpreise, Halbpension, Schwimmbad und Umbau: die wichtigsten Antworten rund um Ihren Aufenthalt im Waldhotel Heppe.","breadcrumb":{"@id":"https:\/\/www.waldhotelheppe.de\/faq\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.waldhotelheppe.de\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.waldhotelheppe.de\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.waldhotelheppe.de\/"},{"@type":"ListItem","position":2,"name":"H\u00e4ufige Fragen"}]},{"@type":"WebSite","@id":"https:\/\/www.waldhotelheppe.de\/#website","url":"https:\/\/www.waldhotelheppe.de\/","name":"Wald Hotel Heppe","description":"Sustainable living in the Spessart region with a swimming pool","publisher":{"@id":"https:\/\/www.waldhotelheppe.de\/#organization"},"alternateName":"Wald Hotel Heppe","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.waldhotelheppe.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.waldhotelheppe.de\/#organization","name":"Waldhotel Heppe","alternateName":"Wald Hotel Heppe","url":"https:\/\/www.waldhotelheppe.de\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.waldhotelheppe.de\/#\/schema\/logo\/image\/","url":"https:\/\/www.waldhotelheppe.de\/wp-content\/uploads\/2023\/07\/Waldhotel-Heppe-logo-web-icon-only-round.png","contentUrl":"https:\/\/www.waldhotelheppe.de\/wp-content\/uploads\/2023\/07\/Waldhotel-Heppe-logo-web-icon-only-round.png","width":825,"height":825,"caption":"Waldhotel Heppe"},"image":{"@id":"https:\/\/www.waldhotelheppe.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/HotelSpessart"],"email":"info@waldhotelheppe.de","telephone":"060929410","legalName":"Wald Hotel Heppe KG","vatID":"DE251736482"}]}},"_links":{"self":[{"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/pages\/9146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/comments?post=9146"}],"version-history":[{"count":6,"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/pages\/9146\/revisions"}],"predecessor-version":[{"id":9575,"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/pages\/9146\/revisions\/9575"}],"wp:attachment":[{"href":"https:\/\/www.waldhotelheppe.de\/en\/wp-json\/wp\/v2\/media?parent=9146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}