We are renovating for you: Our hotel will be closed from November 9, 2026 until approximately February 2027. Our new treetop spa will reopen in March 2027. Learn more →
We are renovating for you: Our hotel will be closed from November 9, 2026 until approximately February 2027. Our new treetop spa will reopen in March 2027. Learn more →
Service & Information
Here you will find the answers to the questions we are most frequently asked – from arrival and breakfast to holidays with a dog.
Check-in is possible from 3:00 PM. For an additional fee, you can arrive as early as 10:00 AM with our early check-in – and from then on also use the swimming pool, and from March 2027 additionally our new spa.
Check-out is until 11:00 AM. Use of the swimming pool (and from March 2027, the spa) ends at check-out. If you would like to enjoy the rest of the day, you can book a late check-out until 6:00 PM for an additional fee – this includes access to the swimming pool and, from March 2027, the spa until your departure.
Our reception is staffed daily from 8:00 AM to 8:00 PM. If you plan to arrive later, please let us know in advance.
No. We have deliberately chosen not to host weddings and evening celebrations so that our hotel guests can enjoy peaceful nights and genuine relaxation. We only host family celebrations during the day and on a small scale.
By car via the A3 Frankfurt–Würzburg motorway, exit 64 Rohrbrunn – from there it's about a ten-minute drive. Frankfurt and Würzburg are each about an hour away. By train, travel to Aschaffenburg, from where bus line 40 runs to Dammbach every hour on the hour. Within a 100 km radius, we also offer a pick-up and drop-off service for a fee. Directions
Yes, over 200 free parking spaces are available directly at the building – even for up to five buses. Reservations are not required.
Yes, there are three free charging stations, each with 22 kW and green electricity – no registration required and also for guests who are not staying with us. You can also charge e-bikes.
Yes, free fiber optic Wi-Fi with speeds up to 400 Mbps is available throughout the house.
Due to our extension and kitchen renovation, the house will be closed from November 9, 2026 until approximately February 2027. Our new treetop spa awaits you from March 2027. More about the renovation
Single rooms, comfort and superior rooms, junior suite, family suite, and two tiny houses. From 2027, accessible rooms, tower suites, and the Sky Suite on the fifth floor will be added. All rooms have a balcony. View all rooms · Tiny Houses
Yes. In every room category, at least one room is suitable for allergy sufferers. Just let us know when you book.
No. A bathrobe is provided free of charge, also in sizes L to XXL. Please bring your own pool shoes.
Yes, the extensive breakfast buffet is available daily from 8:00 to 10:30 am. Even without an overnight stay, you are welcome upon prior registration, for €19.90 per person. To the restaurant
For day visitors, the restaurant is open Wednesday to Friday from 2 pm to 9 pm, and Saturday, Sunday, and public holidays from 11:30 am to 9 pm. It is closed on Mondays and Tuesdays. Hot meals are served on weekends at lunchtime from 11:30 am to 2 pm and Wednesday to Sunday evenings from 6 pm to 8 pm. From 2 pm onwards, we serve coffee, cakes, and light meals. All times at a glance
Yes. The clearing and our guest lounge are open daily from 2 pm for hotel guests – including Mondays and Tuesdays. On Mondays, we offer à la carte dinner, and on Tuesdays, a hot and cold buffet. With our half-board option, you'll enjoy a soup, a salad from the salad bar, one of three main courses, and a dessert – either sweet or from our cheese selection – in the evening. Of course, as a hotel guest, you can also order à la carte. You can add half-board when booking your stay or on-site; we'll be happy to provide you with the current price.
Simply online via our reservation system on the Restaurant page or by phone at 06092 941-0. We prefer to discuss larger groups and celebrations in person.
Yes – from 2 pm onwards we have our homemade cakes made according to Grandma's recipe, also available as a slice or whole cake to take away.
Yes. Our swimming pool is 13 × 8 metres, the water is always at least 30 °C, and it is open daily from 7 am to 10 pm. It's free for hotel guests. More about the swimming pool
Our previous sauna and infrared cabin are making way for something bigger: from March 2027, a spa awaits you at the very top of the new extension, with a Finnish panoramic sauna, herbal sauna, Soledom, steam room, eight infrared loungers and relaxation rooms – with a view over the treetops. To the new spa
Yes, we offer massages upon request. It's best to ask us about it when booking or upon arrival. More about wellness & massages
Very much so: children up to 10 stay free in their parents' room, in July and August even up to 14 (with two full-paying adults). Children aged 10 to 14 cost €33 per night. There are family suites with a separate children's room, free cots and high chairs, a playground at the hotel, the swimming pool – and from 2027 our “Zauberwald” playroom. More about family holidays
Children up to 6 years old eat free: they can choose between a dumpling with gravy, spaetzle with gravy, or a portion of fries. All other children's dishes are available for a fee, but a 0.2-liter drink is included.
Yes, your dog is very welcome by prior arrangement – at breakfast, in the restaurant, and on the terrace. We charge a one-time fee of €20 for stays of up to three nights and €40 for stays of four nights or more. Our Tiny House "Morgentau" is also dog-friendly, and the Spessart forest begins right outside the door. More about holidays with a dog
Book directly with us – on our website or by phone. Thanks to our best price guarantee, you'll never pay more here than on booking portals. Find current special offers at [website address]. Offers.
We accept cash, EC card, Visa, Mastercard, American Express, Apple Pay and PayPal.
You can find all the details in our Cancellation conditions. And for those who want to make someone happy, our gift vouchers can be found in the Voucher shop.
Call us on 06092 941-0 or write to us – we will be happy to help you.
Waldhotel Heppe · Surrounded by nature
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